Tuesday, December 12, 2023

MicroAge Becomes a Certified Inova Solutions Reseller

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MicroAge signs reseller agreement with Inova Solutions

Inova Solutions announced a new reseller partnership with MicroAge.   As a certified Inova Solutions reseller, MicroAge is increasing the Inova Solutions footprint and bringing Inova’s call center solutions to a wider array of customers.

MicroAge is reselling Inova Solutions’ full call center reporting product suite, which starts with Inova LightLink® middleware.  LightLink hooks into the center’s automatic call distributor and other internal databases to extract data and prepare it for display.  Data is then intelligently displayed on Inova Solutions’ product suite which includes call center digital signage, LED wallboards, agent desktop applications, and custom web dashboards.

“We’re thrilled to have MicroAge as an Inova Solutions reseller,” said Inova Solutions’ CEO Pete Sisti.  “MicroAge has decades of experience with IT solutions in contact centers making them the perfect partner for reselling Inova’s call center reporting products.”

“MicroAge is always searching for new and best-in-class technology companies to add to our offerings,” said Mark McKeever, MicroAge COO. “Our clients know that they can count on the IT Solution Experts at MicroAge to recommend and deliver the best solutions for their needs. We believe that Inova has today’s premier call center solutions and we’re pleased to be able to partner with them.”

MicroAge has a long history of providing customers with a competitive advantage by delivering expert technology advice and proven IT solutions.  Both MicroAge and Inova Solutions focus on collaborating with customers to provide the right solutions, at the right price, at the right time.

“We see this partnership as a strategic advantage for both organizations to bring contact center technology products and services to a broader mix of inbound, outbound, and blended contact centers,” said Sisti.

MicroAge and Inova Solutions look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services.

About MicroAge

MicroAge is a leading provider of technology products and services headquartered in Tempe, Arizona.  The company serves clients from the data center to the desktop with computer products from industry-leading technology manufacturers.  MicroAge’s tech-savvy account executives are experts at assisting clients with selecting information technology solutions that best meet their unique requirements.  The company possesses a vast sourcing capability which enables them to deliver on the most challenging of procurement requests.  MicroAge is a well-known name and a respected industry pioneer with a heritage of industry innovation spanning four decades.

About Inova Solutions

Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit www.inovasolutions.com/call-center-reporting.

Source: Inova Solutions

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