Inova Solutions’ 12th call center white paper guides managers in real-time data display selection
Inova Solutions recently released a free white paper, A guide to evaluating LED wallboards & LCD displays in the call center, that helps call center managers evaluate real-time data displays and decide how to best fulfill their messaging and metrics needs.
Three keys to success with real-time data displays
The new resource describes three key considerations call center managers must acknowledge including: visibility, content flexibility and cost. These three considerations play a large part in a call center’s decision to implement real-time data displays.
“We work with our customers in a consultative role to help evaluate what types of displays make the most sense for their call center. In many cases, a mix of well-placed LED wallboards and LCD digital signage is the most effective solution,” said Mari Mitchell, Vice President of Sales at Inova Solutions.
Benefits of LED wallboards and LCD displays
There are many benefits to both types of technology, including the high visibility LED wallboards provide and the content flexibility gained with LCD displays. Inova OnTrack® call center wallboards can be read from up to 100 feet away and from wide viewing angles, which is highly beneficial in large call centers. Call center digital signage on LCDs from Inova Solutions and Four Winds Interactive provides a variety of content options in addition to real-time call center metrics, including: Microsoft® PowerPoint®, Adobe® PDF files, Adobe® Flash videos, live video, webpages, RSS feeds and more.
Readers can learn more about the three keys to selecting real-time data displays by downloading the free white paper at http://www.inovasolutions.com/call-center-reporting/resources/call-center-data-displays.html.
About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit www.inovasolutions.com/call-center-reporting.
Source: Inova Solutions