Leaders in real-time call center reporting and digital signage software join forces
Inova Solutions, a real-time contact center data reporting company, and Four Winds Interactive (FWi), a digital signage software company, are pleased to announce that they have partnered to bring to market a superior digital signage solution designed specifically for contact centers.
Contact center professionals can expect a cutting-edge digital signage software package that easily integrates with data sources such as ACD switches and internal ODBC databases. The user interface allows for multiple content types, such as weather, RSS feeds, Microsoft® PowerPoint® files, Adobe® PDF files, clocks, images and more to be artfully displayed on large format LCD screens. Inova’s powerful LightLink™ middleware populates grids, gauges and charts with the real-time data – such as Average Handle Time, Calls in Queue, and Service Level – that call centers need to run smoothly.
“The partnership between Inova and FWi provides contact centers with a best-of-breed solution,” said Inova Solutions CEO Pete Sisti. “Inova’s reporting middleware captures the important real-time metrics that call centers need, and FWi’s digital signage software visually presents those metrics alongside messages and other media in an attractive and dynamic display.”
“FWi is thrilled to be working with Inova. Together we’re able to combine Inova’s powerful contact center technology with FWi’s industry-leading visual management solution to deliver world-class solutions for contact centers around the globe,” said Dave Barker, Director of Business Development for FWi.
Inova is a certified reseller of FWi software, and customers can count on a single point of contact for installation, configuration and support of the solution. The data reporting middleware and digital signage software integrate for a seamless user experience.
About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help call centers, schools and universities, transit facilities, hospitals, and others communicate vital, real-time information. For more information, visit www.inovasolutions.com/call-center-reporting.
About Four Winds Interactive
The Four Winds Interactive digital signage system is the ideal solution for any organization’s visual communication needs. Digital signage communicates with your audience through applications like wayfinding, event details, employee communications, metrics reporting, building directories, menu boards, emergency messaging, travel information, and advertising. For more information, visit www.fourwindsinteractive.com
Source: Inova Solutions
