Mvix, the market leader in AV technology and products for high-definition, digital signage systems, today announced the launch of 24/7/365 technical support hotline for all its customers along with a Premium Support program for clients with mission-critical projects. The company which for the last few years has seen increased popularity and demand for its services is planning for a significant push in the enterprise-level, signage market with its current and upcoming products.
The company seeks to leverage its multi-level support platform as it initiates the launch of a variety of SME solutions and cement its well-earned position as the most versatile digital signage provider in the market. Mvix laid out a comprehensive three-layered support system via knowledgebase articles, web-based helpdesk support and a 24-hr phone based support.
In 2012, Mvix was named in the prestigious INC5000 list of fastest growing companies in America. With its R&D center in India and a corporate office in US, it has expanded its customer base to all corners of the world including Australia, Canada, S. Korea, Singapore, Malaysia, Italy, Spain, France, South Africa, India, Pakistan, Mexico, Brazil, Venezuela, Peru, Switzerland, Saudi Arabia, Kuwait, UK and United States.
“With the launch of our Xhibit Signage system in 2012 and the upcoming launch of many enterprise-grade solutions, implementing a robust technical and customer service platform is essential to support our customers.” said Ross McClymonds, Vice President for Global Sales at Mvix. “We are confident that this investment toward high quality support infrastructure will help our customers run trouble-free signage networks. I am sure this comprehensive support platform will set a service benchmark in our industry.”
In addition to a fast growing customer-base, and a strong product line-up, Mvix has increased its service resources and hired additional technical support staff to help its customers across the world, around the clock. The dedication of resources is intended to increase worldwide customer satisfaction by ensuring Mvix customers have a successful digital signage implementation.
“We serve a global marketplace, and so having a 24/7 support center allows us to respond instantly to our global customers” said Ross. “Our products are already backed by a comprehensive support platform and today’s announcement further extends our focus on being a trusted and reliable partner for all of our customers.”
With Mvix’s Premium Support program, users managing mission-critical projects will have access to experienced IT engineers who can provide advanced technical support online, or over the phone. The new Premium Support program offers its customers 24/7 access to Level-1 technical resources combined with a comprehensive web-based support suite and extended warranties. It also provides emergency access to Level-2 engineers, discounted training programs and cross-shipping priviledges.
Mvix is initially launching its Premium Support program across all of its customers in US and Canada. The service will be made available in the remainder of the company’s markets later this year.
“Our Premium Support program is targeted toward enterprise-scale, mission critical projects. We have invested substantially in resources and infrastructure to provide this high-level of customer support service. The aim of this investment is to have our clients’ gain access to faster and more effective tech support and service.” said Ross.
To learn more about Mvix’s diverse line of digital signage products, call 866-310-4923 or visit: mvix.com
Mvix Support link: https://mvix.com/knowledgebase/how-do-i-seek-technical-support-service-from-mvix/
Phone-based Support: Level-1 Technical Support (Call: 866.310.4923 Ext. 2)
Support Ticket: https://mvix.com/submit-a-ticket/
Source: Mvix
