Nvest, the UK’s leading provider of AV product training, has launched a new 24/7 first-line technical support service. This initiative is designed to support a wide range of products in the audio-visual, digital signage, interactive, and telecommunications sectors.
Comprehensive Support Solution
Nvest’s new service offers resellers an outsourced solution for providing first-line technical support to their customers. This includes support for digital signage, video conferencing, interactive whiteboards, and Voice Over IP (VoIP) products. The support service is available nationwide in the UK and to English-speaking customers globally, facilitated by Inbay Limited’s international Customer Care Centre.
Background and Expertise
The launch of this service follows Nvest’s acquisition by IT support group Inbay Limited on February 1st, 2012. Leveraging Nvest’s extensive experience in AV product training for major brands like Cisco, Ebeam, Hitachi, LG, LifeSize, Onelan, Polycom, Samsung, signagelive, and Smart, the company has tailored a support service that meets the specific needs of both users and resellers.
Pip Thomas, Managing Director of Nvest, emphasized the value this service brings: “We take the pain away for everyone. While resellers get on with the business of selling, our friendly and approachable support team uses everyday language to resolve user problems.”
Enhanced Service Offering
The first-line technical support service is an extension of Nvest’s established training services. Thomas noted, “We know how to simplify technology. We already help users from schools and academies to doctors’ surgeries, and from small businesses to public sector organizations, get full value from their investment through training. We are often the first people they call when they need help.”
By tapping into Inbay’s 24/7 support resources, Nvest can now offer an affordable support service that not only provides an ongoing revenue stream for resellers but also enhances customer service, fostering repeat business and differentiating their offerings.
Availability
The Nvest first-line technical support service is available immediately on a minimum 12-month contract to resellers, integrators, distributors, and manufacturers of AV, digital signage, video conferencing, and VoIP products.
About Nvest
Nvest specializes in providing bespoke training and first-line technical support services to AV resellers, distributors, and manufacturers. Their portfolio includes video conferencing systems from AverComm, Cisco, LifeSize, and Polycom, digital signage solutions from Scala, signagelive, LG Supersign, Onelan, and Samsung MagicInfo, interactive whiteboards and touch displays from CTOUCH, Hitachi, and Smart, and VoIP solutions from duPre and Voicenet. Nvest became a division of Inbay Limited following its acquisition in February 2012.
