MEDIATILE UNVEILS 19” HUMANKIOSK SOLUTION FOR CLOUD-BASED VIDEO CUSTOMER SERVICE – ENABLES THE ‘HUMAN ELEMENT’ TO BE DELIVERED TO MORE LOCATIONS USING MEDIACAST VIDEO PRESENCE AND 4G NETWORKS2 min read
Enables Brands To Extend Their Reach, Provide More Expert Advice, And Significantly Reduce The Cost Of Customer Interactions; System Demonstrated with MediaTile Hardware Partner, DFI TECH, in Booth #712 At CETW
MediaTile, the leader in 3G and 4G cloud-based digital signage solutions, today announced that it has extended its HumanKiosk™ product line featuring MediaCast™ Video Presence with a new, smaller-footprint 19” configuration. As with HumanKiosk 32” and 42” configurations, the HumanKiosk 19” utilizes the MediaCast Video Presence system to deliver a revolutionary breakthrough in consumer engagement with both interactive digital promotions and live 2-way, face-to-face video conversations. The solution enables companies to augment traditional human staffing with lower cost-per-touch, virtual alternatives to increase both their market reach and relevance, and maximize the efficiencies of trained personnel. MediaTile is demonstrating the new solution, available now for pilot programs, at CETW in San Francisco on April 27th and 28th in the DFI Technology, a MediaTile technology supplier, booth # 712. The HumanKiosk 19” is powered by MediaCast Video Presence and staffed by OnCall Experts™ from MarketStar.
“The new HumanKiosk 19” is getting much attention and the MediaCast Video Presence solution has been receiving high praise during recent private showings with customers and partners,” said Simon Wilson, CEO of MediaTile. “We are excited to add this smaller, more intimate configuration to the product lineup and make it immediately available for our pilot programs. Early reaction has been highly favorable as our clients are looking to add the “human element” directly into their marketing and selling programs yet need a smaller, tablet-like solution where there is insufficient room to accommodate the larger, free-standing kiosk-style systems.”
The HumanKiosk product is powered by MediaCast Video Presence, the world’s first commercially available, cloud-based video call routing and CMS system that leverages the latest 4G wireless networks from major carriers. The complete solution requires nothing more than a power outlet for deployment and operation. Brands, retailers, hotels, healthcare providers, corporations and government agencies can leverage the HumanKiosk to deliver expert knowledge directly to consumers without requiring on-site staff, in addition to running interactive digital promotions. HumanKiosk pilot programs are now available with general product availability in the 2nd half of 2011.
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MediaTile is the worldwide leader in cloud-based digital signage solutions. A digital signage technology innovator and platform provider, MediaTile was the first company to deliver the advantages of cloud-computing using the unique combination of cellular connectivity and a SaaS-based content management system. The result: MediaTile solutions are extremely simple-to-deploy and easy-to-use. Our cloud-based approach has brought both customer praise and industry awards as it eliminates many of the costs and complexities associated with traditional digital signage and delivers ROI faster. Backed by our MediaServices team, a 99.9% web-application SLA, and end-to-end service and support, your network will be up and running in record time, with record results. www.mediatile.com 831-439-8786.
April 26, 2011 Mike Foster
mike.foster [at] mediatile.com