T-Mobile UK Uses Omnivex Software in Three Call Center Locations in the United Kingdom2 min read
Omnivex Corporation, Microsoft Gold Certified Partner and provider of enterprise software for digital signage networks, announced that British cellular telecommunications provider T-Mobile UK is using Omnivex software within its call centers in the United Kingdom. The system displays the current RAG status view of the call center metrics in addition to other important information.
T-Mobile UK, along with Orange UK, is part of Everything Everywhere Limited, which serves almost 28 million people and is the United Kingdom’s biggest mobile communications company. T-Mobile UK was looking for a solution to help communicate a wide range of information in varied formats to its customer support staff in its call centers in the United Kingdom. As well, the company wanted to use the digital signage to improve the working environment for their customer support staff as a whole. They selected Omnivex software to manage the digital signage system, which consists of 33 large format digital displays within each of the three call center locations.
Omnivex Certified Reseller, proAV Limited, brought all aspects of the project together. “Omnivex software was able to display a varied format of data in a way that T-Mobile UK deemed key in its customer support staff providing the correct levels of customer satisfaction to its customers,” said Dan Phillpot, Video Communication Specialist at proAV.
T-Mobile UK is known for its outstanding customer service and extensive network coverage. The call center digital signage is helping T-Mobile UK to provide excellent levels of service to its customers, while also improving the working environment for its employees. The system is essential for providing customer critical information that enables its customer support staff to provide an excellent customer experience which results in increased customer satisfaction.
About proAV Limited
proAV Limited (formerly known as Asysco) is one of Europe’s foremost providers of integrated audio visual solutions with a focus is on providing technically-innovative systems for communication, display, entertainment, information and presentation. Customers include corporate, education, Government, public sector, hotel and leisure organizations, as well as private clients. For more information, visit www.proav.com.
Founded in 1991 in Toronto, Ontario, Omnivex Corporation is a leader in software development for digital signage networks and electronic displays. Omnivex software is used by over 2,000 customers, including many Fortune 500 companies, to manage all aspects of digital signage networks, including content management, real time data acquisition and distribution, and remote device monitoring and management. For more information, visit www.omnivex.com.
Source: Omnivex Corporation