iTeam Inc. Expands Executive Team, Names Kassandra Oakland Vice President of Customer Experience2 min read
In this Newly Created Position Former William George Associates Executive Will Oversee and Extend iTeam’s Industry Lead in Total Customer Satisfaction
iTeam, Inc., a leading provider of technology service management for distributed enterprises has named Kassandra Oakland Vice President of Customer Experience. Ms. Oakland who is a Project Management Professional (PMP®) has been training and coaching individuals at leading enterprises in Best Practices as defined by the Project Management Institute (PMI) methodology.
iTeam customers, like Subway Restaurants and other leading nationwide restaurants and retailers, rely on iTeam for onsite installation and support of their digital signage, POS, surveillance systems, networking, and other essential technologies. Ms. Oakland’s process, communications, and project management expertise will ensure iTeam’s continuing quality and customer experience leadership in the delivery of these services.
“The difference between an average customer experience and a great customer experience is setting realistic expectations and exceeding them every step along the way. To ensure that we continue to deliver the highest quality experience to our customers and Partners, we have created this new position and added Ms. Oakland to our senior management team,” noted William Kazman, CEO of iTeam, Inc. “Kassandra Oakland’s comprehensive understanding of project management and continuous process improvement will ensure that all of iTeam’s customers in restaurants, retail, hospitality, finance, government, healthcare and other industries with a large number of highly distributed locations have the best possible technology installation and support experience.”
Before joining iTeam Ms. Oakland developed and instituted new corporate processes for MatrixOne, Inc. She was a founding partner of I-Net, an Application Service Provider (ASP) targeting the lower-half of SMB with integrated applications focused on both horizontal and vertical markets with a unique, local go-to-market partnership model. Ms. Oakland developed and launched Internet Service Provider (ISP) business partner program for Lotus Development Corporation, which then was continued by IBM after the purchase of Lotus. She contributed to the growth of both Digital Equipment Corporation and Wang Laboratories as a Senior Software Engineer.
Ms. Oakland graduated Magna Cum Laude with a B.A. from Merrimack College in North Andover, Massachusetts.
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