Better Service for Travellers Takes Centre Stage at NCR Passenger Terminal EXPO 2012 Display3 min read
NCR is Presenting Mobile, Interactive and Kiosk Solutions That Help Airports and Airlines Improve Services for Passengers before and During Journey
Airports and airlines face the challenge of coping with increasing passenger numbers while providing an adequate and up-to-date service. In addition to this, airports are looking for ways how to optimise the revenue of on-site retailers. At Passenger Terminal EXPO (18 to 20 April 2012), booth #4000, NCR Corporation is presenting products and services that offer a better and faster customer service in the lobby, terminal and gate areas of airports. The portfolio includes the next generation of mobile applications and kiosk systems for check-in, as well as modern cash management and interactive digital signage and wayfinding solutions.
An NCR survey of passengers from four countries (Germany, France, Great Britain and the United States) found that around a third of those asked report they find it difficult to find the stores, restaurants and other shopping and business options available at airports in the limited time they have to make their flights. In the United States, United Kingdom and Germany (the question was not asked in France), between 16% and 20% of travellers surveyed said they actually did or almost missed a flight because they were using airport shopping or dining options.
Travellers report that mobile alerts, interactive maps and self-checkout at airport retailers would help make their airport experience better and encourage them to buy more, as these tools speed up paying and shorten waiting times.
In support of the findings from the survey, NCR is launching its interactive NCR Netkey Wayfinding at PTE that helps improve orientation in airports. The solution helps passengers of Dubai Airports, owner and operator of Dubai International Airport and Dubai World Central (DWC), find gates, flight information, shops and special offers in the three terminals of Dubai International Airport more easily. The solution also offers interactive access to additional useful information, such as hotel reservations and local places of interest.
NCR will also demonstrate the NCR Mobile Pass, a solution that converts a smartphone into a boarding pass. With the Mobile Pass, NCR is expanding its Mobile Suite, enabling passengers to arrange their flight using an internet-enabled, mobile device: from booking and reservation to check-in, and now even to boarding at the gate. Airlines that offer their customers the NCR solution can improve customer service, shorten waiting times and make the entire check-in procedure more convenient and efficient.
“Through improved service, airport operators can offer customers a pleasant airport experience,” says Tyler Craig, vice president and general manager at NCR Travel and Gaming. “For this to happen, passengers need to be able to organise as much of their journey themselves as possible. With the NCR mobile solutions, passengers are in a position to book, change and track their connections themselves using easy-to-use functions on their smartphones. Our self-service solutions, for example at the check-in, meet the requirements of airport operators and travellers.”
In the Conference Panel Discussion ‘One platform, many advantages: why airports are adopting common-use technology’ Craig will be demonstrating how airports can react quickly to the changing needs of airlines, optimise the revenue of on-site retailers and improve conditions for travellers. The panel is held together with Paul Behan, Head of Passenger Experience at IATA, on 19 April at noon in the Conference Area, dark blue room.
For more information about NCR’s travel solutions, please visit NCR at PTE booth 4000 during the show.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
Constanze Ehrt, +49 (0) 821 / 405-8090
constanze.ehrt [at] ncr.com
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