MediaTile and DFI TECH demonstrate next-generation cloud-based customer service solutions for Brands, Retailers and Banks in booth #4583
MediaTile, the leader in 3G and 4G cloud-based digital signage solutions, and DFI TECH, a leader in design, manufacturing and integration of custom computer solutions, today unveiled two new interactive digital signage systems that take customer service to a whole new level, with innovative viewer engagement and remote personal service capabilities, using the MediaCast Video Presence System. The new 22” and 42” portrait-mode systems are custom-designed interactive hardware systems from DFI TECH, based on MediaTile’s HUMANKIOSK® HDRP (hardware design reference platform), that deliver a revolutionary breakthrough in cloud-based customer service for brands, retailers, and banks, as well as for health care facilities and government agencies. The systems leverage high-bandwidth 4G network services from leading cellular carriers to facilitate live, 2-way video for face-to-face conversations between consumers and remote “in-the-cloud” subject matter experts. The new systems are immediately available for client orders.
“DFI TECH computing designs, powered by MediaCast Video Presence, are unlike anything else in the DOOH market today – they deliver an extremely compelling economic value proposition that allows brands and retailers to augment customer service with on-demand experts located in the cloud,” said Andy Lu, Director of Business Development of DFI TECH. “DFI TECH’s new offerings provide an innovative 2-way interactive digital signage solution in an elegant ergonomic design that can be easily integrated into consumer-facing displays for customers such brands, retailers, and banks.”
DFI TECH interactive display solutions, powered by MediaCast Video Presence, revolutionize the brand-to-consumer relationship in retail stores, bank branches, healthcare facilities, and across government agencies. Through the MediaCast Video Presence system and high-bandwidth 4G networks, product or subject-matter experts are now available to consumers at the touch of a button to deliver personal service, and provide answers to specific, detail-oriented product questions regardless of language or OOH location barriers. The systems demonstrated at InfoComm 2011 are showcasing banking and brand/retail use-cases with remote, multi-lingual On-Call Experts™ located in Ogden, Utah provided by MarketStar Corp., which is part of the Omnicom Group Inc (NYSE: OMC).
“Customer reaction to our innovative approach in cloud-based customer service is exceeding our expectations as well as those of our ecosystem partners, including DFI TECH,” said Simon Wilson, CEO of MediaTile. “We are now seeing evidence that this solution can enable brands and businesses to create a compelling and influential experience for the consumer, while at the same time increasing their market reach by up to a factor of 5 times, at 1/5 the cost of traditional on-site staffing.”
About MediaCast Video Presence: The cloud-controlled MediaCast Video Presence System takes customer service and brand-to-consumer engagement to a whole new level. In addition to providing remotely managed interactive programmed content, MediaCast Video Presence delivers a breakthrough in customer service and relationship management through an intelligent video call routing system that gives viewers the ability to have a live, 2-way, face-to-face video conversation with remote service agents. MediaCast Video Presence is a single sign-on SaaS application through which brands and businesses can remotely manage digital informational assets as well as remote on-call expert agents to maximize viewer impact and influence, through interactive digital content and a personalized shopping experience.
About DFI TECH:
DFI TECH is a leader in design, manufacturing and integration of custom and semi-custom embedded computer solutions for markets such as digital signage, gaming, industrial automation, security and medical. www.dfitech.com 916-679-1727
MediaTile is the worldwide leader in cloud-based digital signage solutions. A digital signage technology innovator and platform provider, MediaTile was the first company to deliver the advantages of cloud-computing using the unique combination of cellular connectivity and a SaaS-based content management system. The result: MediaTile solutions are extremely simple-to-deploy and easy-to-use. Our cloud-based approach has brought both customer praise and industry awards as it eliminates many of the costs and complexities associated with traditional digital signage and delivers ROI faster. Backed by our MediaServices team, a 99.9% web-application SLA, and end-to-end service and support, your network will be up and running in record time, with record results. www.mediatile.com 831-439-8786.