Home Innovations 22Miles debuts three new AI tools in its latest CMS 7.5 release.

22Miles debuts three new AI tools in its latest CMS 7.5 release.

The latest CMS release includes AI features for internal and external communications and backend management assistance.

Peachtree Corners, Georgia – Leading content management software provider, 22Miles, introduces a groundbreaking suite of turnkey AI customization services with the release of Content Manager Version 7.5. This latest update empowers enterprises to seamlessly integrate artificial intelligence into their communication applications, providing enhanced business intelligence, improved customer experiences, and increased productivity.

The three new AI tools in Content Manager V7.5 include:

  1. AI Assistant: A consumer-facing chat interface capable of assisting with wayfinding, product information, and engaging in meaningful customer conversations. It is applicable in retail, conference venues, facilities, and more.
  2. AI Backoffice: An internal AI that recognizes user identities, tailoring responses based on specific roles and data access rights.
  3. AI Command: A user-friendly CMS backend interface facilitating quick content editing and digital signage command execution.

Joey Zhao, CEO and Co-Founder of 22Miles, emphasizes the transformative nature of these tools, stating, “Our custom AI is a new paradigm in digital communication. Imagine a customer-facing chat that not only knows your brand inside and out but also communicates in a manner that’s indistinguishable from a live person. AI Backoffice is an indispensable ally for internal users, capable of tackling advanced queries, providing insights and helping make fast data-driven decisions.”

Engaging AI Capabilities

AI chat capabilities elevate digital signage and corporate communications, offering engagement on a new level. Whether questions are typed or spoken, in English or any other language, AI Backoffice and AI Assistant understand and respond, making them invaluable tools across various sectors like retail, healthcare, and government services.

AI Command is included in Content Manager 7.5, while AI Backoffice and AI Assistant are customizable system add-ons. Content Manager 7.5 includes templates to seamlessly incorporate AI Assistant or AI Backoffice into 22Miles digital signage and apps, or they can be added to existing third-party applications, mobile apps, or websites as custom modules.

Turnkey AI for Advanced Applications

22Miles offers turnkey AI solutions for advanced applications, performing extensive training, testing, post-deployment monitoring, and fine-tuning to create custom AI experiences aligned with a company’s specifications. The AI is self-maintaining after training, allowing customers to update data in the CMS without adjustments to the AI.

“Our proprietary training produces context-aware responses that are lightyears ahead of traditional search,” says Zhao. “For example, if you ask where to find coffee in an airport, you won’t just get a list of links. AI Assistant can show you vendors currently serving coffee near your gate, answer follow-up questions about their menus, show you estimated wait times, and give you directions and a map.”

Custom AI for Stringent Security Requirements

Recognizing diverse security needs, 22Miles offers flexible deployment options, ranging from shared and proprietary cloud solutions to on-premises installations. A proprietary 22Miles AI model powers on-premises solutions, ensuring data never leaves the local area network—a critical feature for highly secure environments.

Additional CMS Capabilities

Content Manager V7.5 introduces several new features and improvements alongside the AI tool suite, including new mobile wayfinding templates, an Outlook plug-in for integrated room booking and meeting scheduling, Microsoft Teams Rooms (MTR) device screensaver capabilities, and Teams video call capabilities for concierge kiosks.

Existing 22Miles customers and dealers can unlock these new features by upgrading to Content Manager V7.5. To learn more or book a demo of the new AI tool suite, visit www.22miles.com/AI.

About 22Miles

22Miles is a global leader in experiential 3D wayfinding and digital signage SaaS solutions. Headquartered in Peachtree Corners, Georgia, the company provides highly customizable, easy-to-use, and simple-to-scale content creation, management, and deployment across various industries. With strategic partnerships and thousands of global deployments, 22Miles offers the most comprehensive platform for digital signage and wayfinding technology on the market.

For more information, visit www.22Miles.com.

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