oup. The properties are the Courtyard by Marriott Atlanta Airport West and the Hampton Inn and Suites I-285 and Camp Creek. Both properties are directly adjacent to Atlanta Hartsfield International Airport, ranked as the world’s busiest airport in passenger traffic and number of flights.
“Over 50 percent of our guests are experienced travelers who come through Atlanta Hartsfield International and they expect us to provi
de the latest travel services,” said Shannon Woolard, general manager of the Courtyard by Marriott Atlanta Airport West. “Guests line up at the FlyteBoard to check their departure times and print boarding passes at the FlytePass kiosk; they value the convenience of real-time airline flight information because it cuts down on potential challenges at the airport.”
The property’s managers also watch the FlyteBoard flight information digital signage monitors to track the number of cancelled flights at the airport because it enables them to prepare for walk-ins and distressed passengers. “Our director of sales also shows meeting planners our FlyteBoard and FlytePass systems when they give property tours because it sets our hotel above the competition to win business,” said Woolard.
The Hampton Inn & Suites I-285 near Hartsfield also uses its FlyteBoard and FlytePass services as a competitive selling tool. “We know how important providing real-time airline information is because guests tell us,” said Bridget Freeman, general manager of the Hampton Inn & Suites I-285 and Camp Creek Parkway. “Since we are the only Hampton Inn near the airport with this service, we promote it as a selling point. We placed the flight information board above our coffee station in the lobby, so guests can check flights first thing in the morning to help them prepare their day.”
Both hotels utilized technology consulting services from NTI Consultants to implement their audio/video and other electronic services. “We work with many hotels and recommended Flyte Systems’ digital airline information displays as a potentially valuable option when we were installing other guest technology systems,” said Jerry Strauss with NTI Consultants.
Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.
Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.
* FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.
* FlytePass combines FlyteTouch with free, secure boarding pass printing and can be provided stand alone or neatly packaged in an optional all wood kiosk or integrated metal kiosk, to match your décor.
* FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
* FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.
Many hotel properties also use Flyte Systems’ applications to increase revenue with innovative marketing approaches for distressed travelers. For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at www.flytesystems.com.
About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of subscription-based environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information – not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with ’glance-and-go’ content critical to a traveler’s day. Flyte Systems’ product suite builds upon ITS’ 48-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport. Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adam’s Mark, Renaissance and Crowne Plaza hotels, independent properties, convention centers and transportation centers.
Source: Flyte Systems
