Pitney Bowes is using Kiosk Expo 2011 in Essen, Germany, to launch its vendor independent servicing and maintenance solution into Europe (stand 5C24). Third party servicing has been highly successful in the US for five yearsand now the company is looking to offer Pitney Bowes Technical Services in Europe.
Pitney Bowes Technical Services provides installation, warranty cover, preventative maintenance, upgrade and repair services for a wide range of digital, networked and mechanical systems, enabling companies to have a single, neutral supplier for all their servicing needs.
Although the expansion of vendor independent servicing into Europe is new, the company has a proven track record in maintaining its own solutions for its 2 million worldwide customers.
At the heart of Pitney Bowes Technical Services are a team of 370 highly trained engineers who are key to the offering. All of these highly skilled engineers are employed directly by Pitney Bowes and are sent on regular training to ensure that they are up-to-date with the most recent technological advancements.
World class integrated systems support every aspect of servicing, maintenance and repair. The company’s solution aims to give customers the complete package from parts distribution management to invoicing and detailed management reports.
An integral part of this solution package is the company ethos of outstanding customer care. This is monitored through a number of initiatives including post call follow ups, quarterly service level reviews and customer satisfaction surveys.
Pitney Bowes is targeting original equipment manufacturers, dealers, resellers and integrators, providing the necessary support to enable these organisations to enter new markets that have previously been out of reach.
David Hart, Vice President European Service, Pitney Bowes, said “Kiosk Expo is a fantastic environment for us to launch this service to the European marketplace. Above all, businesses want to maximise the efficiency and reliability of their equipment.
“By using our solution, customers have one contact for all of their servicing needs and know that they can build their business, backed by an experienced partner and a name that they can trust.”
Pitney Bowes will be at Kiosk Expo which is at Messe Essen, Essen, Germany from 24 to 26 May 2011.
About Pitney Bowes:
Delivering more than 90 years of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business through advanced customer communications management. Pitney Bowes is a $5.4 billion company and employs more than 30,000 worldwide. Pitney Bowes: Every connection is a new opportunity™. www.pitneybowes.co.uk/
Source: Pitney Bowes