Zytronic helps enhance user experience with new Tyneside Metro ticketing system

| July 6, 2013

Zytronic Tyneside Metro ticketing systemUltra-rugged PCT™ touch sensors again chosen by Scheidt & Bachmann for demanding self-service application

Touch sensor specialist Zytronic has been successful in getting its rugged, self-service touchscreen technology into another challenging application. A 15 inch version of the company’s ZYTOUCH® touch sensor, which relies upon its proprietary Projected Capacitive Technology (PCT™), is being used to provide the user interface in the latest automated ticketing solution developed by Scheidt & Bachmann – a leading manufacturer of fare collection systems for public transit operations worldwide.

With a £25 million modernisation of sixty Metro stations across the UK’s Tyneside region underway, Scheidt & Bachmann has been contracted to replace over 200 ticket machines with new, more sophisticated versions that boast advanced functionality. The new machines are capable of accepting credit/debit card and smartcard payment as well as cash, with support for six different languages helping to enhance the overall user experience. Their touchscreen user interfaces will make the ticket purchasing process faster and more intuitive – thereby maximising each station’s operational efficiency.

Having assessed a variety of solutions, the engineering team at Scheidt & Bachmann selected Zytronic’s PCT sensors as the best candidate because of their reliable touch performance irrespective of weather conditions, bespoke construction and, most importantly, their highly rugged construction. The unique Zytouch PCT sensing mechanism consists of a matrix of 10 micron copper capacitors embedded into a multilayer laminated glass sensor substrate. The Zytouch family of PCT sensors have proven 10 year plus reliability in outdoor, unsupervised, self-service applications, making them ideal for such installations and setting them apart from touchscreen solutions based on conventional surface facing sensing technologies. The sensors can be further enhanced and customised with options such as privacy filters and infra-red blocking layers, to help protect user personal information, and outdoor system thermal management.

“We have been working with Zytronic for a considerable time now and are fully aware of the many favourable attributes that PCT possesses,” said Matthias Augustyniak, Managing Director, Scheidt & Bachmann. “The touchscreen technologies that we used in previous machine designs, such as surface acoustic wave, could not offer the high degree of robustness. This meant units could be subject to downtime, while repairs were carried out.”

“The sensor mechanism for these machines needed to be completely suited to outdoor deployment. It had to be resistant to vandalism and unaffected by rain, snow and other harsh weather conditions,” Ian Crosby, Sales & Marketing Director for Zytronic, explained. “The ZYTOUCH® sensor’s extreme resistance to accidental or deliberate damage, as well as uncompromised touch performance irrespective of environmental conditions, ensures reliable, long term operation, improving the passenger experience.”

About Zytronic

Zytronic designs and manufactures a range of technologies that optimise the performance of electronic display applications.  The company’s principle products include award-winning touch sensor technologies, optical filters for enhanced performance and protection, and special filters to minimise electromagnetic emissions.  In addition, the company can offer complex shaped glass composites for specialised applications.

Zytronic products are used in electronic displays for information kiosks, web phones, ATMs and gaming machines, as well as by military, computer, telecommunications, medical and lighting OEMs, and are available from its network of worldwide distributors.

The company has its headquarters and state-of-the-art manufacturing facilities in Blaydon, Tyne & Wear in the UK.  In addition to ISO-approved manufacturing, these facilities are home to

Zytronic’s team of lamination, material science and electronics specialists who are responsible for ongoing product development in composite technology.

For more company information, visit Zytronic’s web site at www.zytronic.co.uk

Source: Zytronic

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