Interactive Application Featuring Video Conferencing Capability on X2O Visual Communications Platform Named Best Digital Signage Software Product
X2O Media, a full-service provider of software, network management, and content services for real-time visual communication applications, today announced that the company was honored with a Commercial Integrator BEST Award in the Digital Signage Software category for its X2O Video Expert interactive video call application on X2O’s visual communications platform. Ideal for retail, banking, and healthcare settings, the solution enables customers to engage in real-time video conference calls with customer service agents, directly from touchscreen displays.
“To augment interaction in a variety of applications, X2O Media has designed an app with video conferencing capabilities that provides instant communication directly from signage displays,” said X2O Media President and CEO David Wilkins. “As a result, viewers can gain access to product information, external media content, instant live chat conversations with service agents, and much more, while integrators obtain the ability to offer their clients an effective way to increase customer satisfaction and sales. We are very proud to be recognized for our X2O Video Expert application and thank Commercial Integrator for this notable award.”
X2O Video Expert is made possible through the integration between the X2O platform and industry-standard video conferencing systems and software. Using touchscreens placed throughout strategic locations in settings such as retail stores, customers can obtain detailed product information, locate products on a map, browse store ads, perform price checks, consult store websites, and read ratings for specific products of interest. When further information is required, customers can instantly have a live conversation with a customer service agent via X2O Video Expert for seamless two-way interaction. In a more consultative setting and when paired with a second touchscreen, X2O Video Expert enables customer service agents to share files, product specifications, and their desktops in real-time — leading to even more personalized information in order to facilitate purchasing decisions or create upsell opportunities.
The Commercial Integrator BEST Awards program recognizes superlative solutions for the integration marketplace. Judging criteria includes innovation, functionality, competitive advantages, and benefits to the installer. Winning manufacturers across various product and service categories are recognized in a ceremony at InfoComm 2013.
More information about X2O Media is available at www.x2omedia.com.
About X2O Media
X2O Media is a full-service provider of software, network management services, and content services for professional digital signage and corporate communication applications. The company offers a wide variety of software solutions for digital signage and interactive networks of all sizes. X2O’s award-winning Xpresenter™ provides an end-to-end platform for the creation, management, and distribution of content at broadcast quality, and at a fraction of the time of other solutions. In addition to technology, X2O offers content design, acquisition, management, distribution, and monitoring services for digital signage networks. More information about X2O Media is available at www.x2omedia.com.
Source: X2O Media