Nvest, the UK’s leading provider of AV product training, launches 24/7 first-line technical support service for a range of products across audio visual, digital signage, interactive and telecommunications.
Nvest a leading provider of training services to the Audio Visual industry has this month launched an outsourced, first-line, technical support service enabling resellers to provide support to customers of digital signage, video conferencing, interactive whiteboard and Voice Over IP products.
The launch follows Nvest’s acquisition on February 1st, 2012, by IT support group Inbay Limited. First-line technical support is provided 24/7, by telephone and online, nationwide in the UK and to English speaking customers in any country, out of Inbay’s international Customer Care Centre.
Nvest provides product training to buyers of products from leading brands including Cisco, Ebeam, Hitachi, LG, LifeSize, Onelan, Polycom, Samsung, signagelive and Smart on behalf of reseller and distributors including Medium, Micro-P, Midwich, Sahara and Steljes. Its extensive experience has enabled Nvest to create a service perfectly matched to the needs of both users and resellers.
Managing Director of Nvest, Pip Thomas said: “We take the pain away for everyone. While resellers get on with the business of selling, our friendly and approachable support team uses everyday language to resolve user problems.”
“Providing first-line tech support is a natural extension of Nvest’s training services, Thomas added. “We know how to simplify technology. We already help users from schools and academies to doctors’ surgeries, and from small businesses to public sector organisations, get full value from their investment through training and we are often the first people they call when they need help.
“Access to Inbay’s 24/7 support resource has enabled us to add a first-line support service that is affordable for the user and not only provides an ongoing revenue stream for the reseller, but also fosters repeat business and enables differentiation of their business through top-class customer service.”
The Nvest first-line technical support service is available now on a minimum 12-month contract to resellers, integrators, distributors and manufacturers of Audio Visual, digital signage, video conferencing and VOIP products. For further information call +44 (0)203 142 7150 or email hello [at] n-vest.co.uk.
Nvest provides bespoke training and first-line technical support services to Audio Visual resellers, distributors and manufacturers including the AverComm, Cisco, LifeSize and Polycom videoconference systems, Scala, signagelive, LG Supersign, Onelan and Samsung MagicInfo digital signage, interactive whiteboards and touch displays from Ctouch, Hitachi and Smart, and Voice Over IP solutions from duPre and Voicenet. Nvest is a division of Inbay Limited following its acquisition on 1st February, 2012. For further information go to http://www.n-vest.co.uk