Black Box Corporation, an industry-leading provider of voice communications, data infrastructure, and product solutions, announced that it has installed a new voicemail system, CallXpress® from Applied Voice & Speech Technologies, Inc. (AVST) at the University of New Mexico (UNM) main campus.
UNM, the state’s largest university, supports more than 9,000 students and faculty, a hospital, health science center, campus security, and a poison control center at its main campus in Albuquerque. When the old voicemail system began to perform unreliably, a decision was made to replace it quickly.
Working with a very aggressive timeline, UNM began an extensive search for a system that would provide reliability and stability above all else. After careful consideration, UNM chose to work with Black Box Network Services based on the company’s ability to complete the project in 90 days and on its recommendation to use CallXpress. Black Box, a trusted AVST partner and reseller, selected the CallXpress system because it would integrate flawlessly with UNM’s existing NEC IP-PBX system. It also enables easy user adoption with no disruption in workflow.
The installation and cutover of the CallXpress system went smoothly. On the first business day, the system took almost 48,000 calls with no technical issues. “CallXpress was implemented over a holiday weekend, which meant that on its first full business day in operation, the call volume was exceptionally high. The system didn’t miss a beat,” said Margaret Krawic, UNM Technical Support Analyst and Voicemail Administrator.
“The UNM staff could not have been any easier to work with, and it was a great team effort by all involved to select, purchase, and deploy AVST’s solution within the 90-day timeframe allotted,” said Crosby Smith, Black Box Western Region Vice President. “We were very pleased to add the University of New Mexico to our family of valued customers.”
“CallXpress is a perfect fit for UNM’s dynamic environment and high expectations for reliability,” said Denny Michael, AVST Vice President of Marketing. “Having deployed CallXpress in nearly 800 education institutions, AVST is highly experienced in automating and making communication more efficient for students, faculty, and staff with any type of educational environment, from the smallest schools to the largest universities.”
Black Box, the world’s largest independent provider of voice communications, offers comprehensive solutions from today’s leading manufacturers. In addition to voice messaging, the company offers contact centers, traditional telephony, VoIP, unified communications, mobility, network security, and maintenance.
About Black Box
Black Box is the world’s largest technical services company dedicated to designing, building and maintaining today’s complicated data and voice infrastructure systems. Black Box services 175,000 clients in 141 countries with 192 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.
About the University of New Mexico
Founded in 1889, the University of New Mexico occupies 600 acres along old Route 66 in the heart of Albuquerque. UNM is the state’s largest university serving more than 32,000 students. UNM is home to the state’ only schools of law, medicine, pharmacy, and architecture and operates New Mexico’s only academic health center. UNM is noted for comprehensive undergraduate programs and research that benefits the state and the nation. For more information, visit http://www.unm.edu/.
Applied Voice & Speech Technologies, Inc is a leading developer of communications solutions for businesses of all sizes. Through its world-class unified communications platform, CallXpress®, AVST offers the industry’ most powerful suite of second generation communications solutions including advanced call processing, voice messaging, unified messaging, fax, notification, and speech-enabled personal assistant. Headquartered in Orange County, CA, AVST maintains facilities in Seattle, WA, and the United Kingdom, and has remote sales offices across the United States. With over 40,000 systems installed worldwide, AVST’s Unified Communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. AVST is headquartered in Orange County, CA. For more information visit http://www.avst.com/.
Source: Black Box Corporation